Vamsi Krishna

Assistant Manager

Personal Profile

A Self-motivated professional with fast adaptation to the new technologies, environments, strong analytical and problem solving skills. Business process operations function with focus on TAT, daily work flow and production management/client reports around production statistics.

Work Experience

Tata Consultancy Services

Dec 2018 - Present

  • Handling a team of 30 members who works closely with operations team to understand business processes and performs regular and Ad-hoc reporting and analysis for management.
  • Resource management, sizing and scoping, work allocation, responsible for leadership, motivation and development of employees.
  • Be the first point of escalation for feedback, issues and concerns within the team and assist the team in achieving higher levels of productivity and Quality.
  • Responsible for weekly dashboards review with client.

Cognizant Technology Solutions

Aug 2003 - November 2018

  • Resource management, sizing and scoping, work allocation, responsible for leadership, motivation and development of employees.
  • Be the first point of escalation for feedback, issues and concerns within the team and assist the team in achieving higher levels of productivity and Quality.
  • Responsible for weekly dashboards review with client.
  • Responsible for handling one on one session for monthly stack ranking review.
  • Responsible for preparing Operations dashboards for SDM review.
  • Ensuring client satisfaction and responsible for delivering the reports within the TAT with respect to SLA adherence.

Key Skills

  • Java Script
  • Node Js
  • Express
  • React
  • HTML & CSS
  • Mongo DB
  • Postgresql DB

Education

JNTUH College of Engg/ Jawaharlal Nehru Technological University

B.Tech in Computer Science

SIR C.R.Reddy Polytechnic​ College

Diploma in Computer Science